1. Shipping Coverage
At PUREHEADWEAR, we currently ship our caps, beanies, and unisex baseball caps exclusively within the United States (USA). We do not offer international shipping at this time. All orders are fulfilled and dispatched directly in compliance with domestic shipping standards within the USA.
2. Shipping Rate
- Flat Rate Shipping: We offer a flat shipping rate of $10.99 on orders.
3. Order Processing
- Handling Time: Orders are typically processed and handled within 1 to 3 business days (Monday to Friday).
- Cut-Off Time: Our daily order cut-off time is 5:00 PM (EST).
- Any order placed after 5:00 PM will be processed starting the next business day.
4. Transit Time
- Transit Time: Once your order has been processed and handed over to the carrier, the estimated transit time is 8 to 10 days.
5. Total Delivery Time
- Total Delivery Time: The total expected delivery time from the moment you place your order until it arrives at your doorstep is 8 to 10 days (combining processing and transit time).
6. Tracking
- Once your order has shipped, you will receive a confirmation containing your tracking details.
- If you do not receive your tracking information within 2 to 3 days of placing your order, please contact us immediately via email at support@pureheadwear.shop.
7. Delivery Method & Address Accuracy
- Shipping Carriers: We utilize reliable and trusted shipping carriers depending on the destination area from where the order is placed to ensure secure and efficient delivery.
- Address Accuracy: Please ensure that you provide a complete, correct, and accurate shipping address at checkout to prevent any delays or delivery issues with your shipment.
8. Incorrect Address or Contact Information
- If a parcel is sent to an incorrect address due to incorrect information provided by the customer at checkout, and the package is returned to us, the customer will be entirely responsible.
- Any reshipment charges required to send the package back out to the correct address will be borne by the customer.
9. Damaged Packaging or Missing Packages
- Missing Packages / Transit Loss: If a package goes missing during transit, please provide clear details or proof so that we can investigate the issue with the carrier.
- Damaged Items: If your package arrives damaged, the customer must provide clear pictures of the damage. Once verified, we will issue a replacement or return as appropriate.
- Time Limitation: Please report any damage or missing package issues promptly; we will not be held responsible or liable for claims made after a prolonged period following delivery.
10. Holidays and Weekends
- Business processing, fulfillment, and shipping operations run strictly Monday to Friday.
- Orders placed over the weekend or on public holidays will be processed starting on the following business day.
Contact Information
If you have any questions or require assistance regarding our shipping policy, please reach out to us:
- Business Name: PUREHEADWEAR
- Support Hours: 09:00 AM – 05:00 PM, Monday to Friday (GMT+05:00)
- Email: support@pureheadwear.shop
- Business Address: 250 W 50th St, New York, NY 10019