Pureheadwear

Return & Refunds

1. Return Eligibility

At PUREHEADWEAR, we accept returns for both defective and non-defective items. Customers can initiate a return within the specified return window to ensure a smooth resolution.

2. Condition & Proof of Purchase

  • Product Condition: The product must be returned in its original, unworn, and unwashed condition.
  • Proof of Purchase: Customers must provide a valid proof of purchase via email.
  • Time Limit: Items submitted for return after the allowed return period will not be accepted.

3. Return Window

  • Our return window is 30 days from the date of delivery. (Note: While some requests can be reviewed starting within 14 days, the absolute final limit for valid return eligibility is within 30 days).

4. Reason for Return

  • Wrong Shipment / Incorrect Items: PUREHEADWEAR will accept returns and provide a full refund if a wrong item is shipped.
  • Change of Mind: Returns or refunds are not accepted for change of mind.

5. Exchanges

  • We accept product exchanges within 30 days of delivery, subject to stock availability of the desired replacement item (such as an alternative cap or beanie size/color).

6. Return Process

To start a return, please follow these steps:

  1. Contact Us: Reach out to us via email at support@pureheadwear.shop.
  2. Provide Details: Include your order number, clear pictures of the item, and the reason for the return.
  3. Instructions: Once your return request is reviewed and approved, you will be provided with full return instructions and the return shipping address.

7. Return Shipping Labels

  • Customers are responsible for the responsibility and cost of obtaining their own return shipping labels, unless the return is due to a damaged or defective item received.

8. Restocking Fee

  • We charge no restocking fees for approved returns.

9. Refund Timeline & Method

  • Timeline: Once your returned item is received and inspected, your refund will be processed promptly.
  • Payment Method: The refund will be credited back to your original payment method used during checkout.

10. Damaged or Defective Products

  • If you receive a damaged or defective product, the customer must provide clear pictures as proof.
  • Upon verification, you will be given the option of a full return or a replacement product.

11. Incorrect Item Received

  • If you receive an incorrect item, our brand will take full responsibility.
  • We will provide a full refund or a free replacement, and the refund will be credited back to the original payment method used at checkout.

Contact Information

If you have any questions regarding our return and refund policy, please feel free to reach out to us:

  • Business Name: PUREHEADWEAR
  • Support Hours: 09:00 AM – 05:00 PM, Monday to Friday (GMT+05:00)
  • Email: support@pureheadwear.shop
  • Business Address: 250 W 50th St, New York, NY 10019

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