1. Ordering & Shipping
Q: What products do you sell?
A: We specialize in high-quality, comfortable streetwear headwear, including classic caps, cozy beanies, and versatile unisex baseball caps.
Q: Where do you ship?
A: Currently, we ship exclusively within the United States (USA).
Q: How much is shipping?
A: We offer a flat shipping rate of $10.99 on orders.
Q: When will my order ship?
A: Orders are processed within 1 to 3 business days (Monday through Friday). Our daily order cut-off time is 5:00 PM (EST); any orders placed after this time will be processed starting the next business day.
Q: What is the total delivery time?
A: The total estimated delivery time is 8 to 10 days from the time your order is placed.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with your tracking details. If you do not receive tracking information within 2 to 3 days, please contact us at support@pureheadwear.com.
2. Returns, Exchanges & Refunds
Q: What is your return window?
A: Our return window is 30 days from the date of delivery.
Q: Can I return an item if I changed my mind?
A: No, returns and refunds are not accepted for change of mind. We accept returns for incorrect items shipped, or damaged/defective products.
Q: How do I start a return or exchange?
A: Reach out to us via email at support@pureheadwear.shop with your order number, clear pictures of the item, and the reason for your request. If approved, we will provide you with return instructions.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the item received was damaged, defective, or incorrect. We do not charge restocking fees on approved returns.
Q: When will I get my refund?
A: Once your returned item is received and inspected, your refund will be processed and automatically credited back to your original payment method.
3. Payments & Security
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) and secure digital payment methods available at checkout.
Q: Is my payment information secure?
A: Yes. All transactions are processed using secure SSL encryption technology. We do not store your full credit card details on our servers.
4. Support & Contact
Q: How can I contact customer support?
A: You can reach us through:
- Email: support@pureheadwear.shop
- Contact Form: Available on our website’s Contact Us page.
Q: What are your customer support hours?
A: Our team is available Monday to Friday, 9:00 AM – 5:00 PM (EST). We strive to respond to all inquiries within 2 to 3 business days.